Return Policy

Pump Track Locator – Merchandise

Effective Date: [Insert Date]

At Pump Track Locator, we want you to be completely satisfied with your purchase. If you are not satisfied, we’re here to help.

1. Returns

You may return eligible merchandise within 30 days of delivery for a refund or exchange.

To be eligible for a return:

  • The item must be unused, unworn, and in the same condition you received it

  • The item must be in its original packaging (if applicable)

  • Proof of purchase (order number or receipt) is required

Non-returnable items:

  • Gift cards

  • Final sale or clearance items (clearly marked as non-returnable)

  • Personalized or custom-made products

2. How to Start a Return

To initiate a return, please contact us at:

Email: support@pumptracklocator.com
Website: www.pumptracklocator.com
Order Number: Please include your order number in all correspondence.

We will provide return instructions, including the appropriate return address.

Returns sent without prior authorization may not be accepted.

3. Return Shipping

  • Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

  • We recommend using a trackable shipping service, as we are not responsible for items lost in transit.

If the return is due to our error (wrong or defective item), we will cover the return shipping costs.

4. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method

  • Processing time: 5–10 business days depending on your payment provider

Shipping costs are non-refundable unless the return is due to our error.

5. Exchanges

If you need a different size or color, please contact us within 30 days of delivery. Exchanges are subject to product availability.

If the requested exchange item is unavailable, we will issue a refund.

6. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with:

  • Your order number

  • Photos of the item and packaging

We will resolve the issue promptly at no additional cost to you.

7. Late or Missing Refunds

If you haven’t received a refund:

  1. Check your bank account again

  2. Contact your credit card company (processing times vary)

  3. Contact your bank

If you’ve done all of this and still have not received your refund, please contact us at [support@pumptracklocator.com].

8. Contact Information

Pump Track Locator
Email: support@pumptracklocator.com
Website: www.pumptracklocator.com